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E-Commerce Business Market Trends 2020

We talked to industry experts and thought leaders to gather consensus on the big things they see buzzing in ecommerce and retail this year. 

Without further ado, here are our best bets for the ecommerce trends we see cropping up (or continuing to be major players) in 2020. 

1. AR enhances the reality of online shopping.
2. There will be a growing volume of voice search.
3. AI helps shops learn about shoppers.
4. On-site personalization uses those insights to create individualized experiences.
5. Big data plays a big part in creating personalized experiences. 
6. Chatbots improve the shopping experience. 
7. Mobile shopping is still on the move. 
8. More ways to pay. 
9. Headless and API-driven ecommerce allow continued innovation. 
10. Customers respond to video.
11. Subscriptions keep customers coming back.
12. Sustainability is becoming more important.
13. Businesses should optimize digital strategy for conversion.
14. B2B is growing…and changing.